All credit card orders where the billing address and the ship to address do not match, will be automatically canceled and refunded back to the credit card used. A different ship to address can be used on orders paid with PayPal.
You may return most new unused UN-altered items within 14 days of delivery for a full refund of the purchase price less a 15% restocking fee; shipping charges will not be included in refund. Return of items that included free shipping at time of purchase will be refunded less the cost of shipping of order. We will pay the return shipping costs and wave the restocking fee if the return is a result of our error (you received an incorrect or defective item, etc.).
Due to legal implications, all barrels that have been fired are not returnable. You should expect to receive your refund within four weeks of giving your traceable package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
(Do not just send items back without first receiving instructions on how to do so) ; it could be lost. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. The United States Postal Service is our primary shipping provider, and shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You can use the request form below to receive instructions on how to return an item.
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